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Shipping & Returns

 

Returns Policy

You may return any purchased items within 07 working days after the goods delivered to you, 
 We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Warranty does not cover labor cost

We are not liable for covering any of associated costs from your electrician or plumber to swap the products.

 
Note: Return item must be in its original packaging other wise there will be £25 charges

We will make a refund within 02 weeks of reception of return items accompanied by necessary documentation (invoices , e-mails etc.) , however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 


Installing both Electric only and Dual Fuel radiators is more than a quick DIY job and must be carried out in accordance with national building regulations. If in doubt, please consult a competent electrician! If the elctric towel rail or the componenets is/are faulty please contact us asap with electrician certificate who installed the radiator so that we can replace it as qucik as we can

For your peace of mind you might like to know that your rights to return goods are protected under the EU Distance Selling Directive. For more information please go to their website http://www.legislation.gov.uk/uksi/2000/2334/contents/made


Shipping

Free shipping to virtually any address in UK
Scottish Highlands and Northern Ireland will cost £25.00

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We do ship to any EU countries for £45.00

We use DHL/TNT/FEDEX/CITIY-LINK for over 2kg, Royal Mail for less than 2kg

Estimated delivery time: 48 hours, orders received on Friday will be delivered on Monday.

DELIVERY AND TRANSIT DAMAGE : No delivery times are guaranteed. Timed deliveries or arrival time estimates are provided as a guide and target only. 99.9% of the time your parcels will arrived as ordered, but on rare occasions the parcels can be delayed due to traffic, bad weather, check of address etc, in the case of a timed delivery not being made on time, any surcharge for that service made will be refunded, which will be the extent of our liability. All deliveries we (or our agents) make will require a signature on delivery. If a package appears to be damaged before you open it, the consignment must be signed for with a note to that effect. Goods damaged in transit must be notified to us within 48 hours of receipt. You must keep all packaging as that may be required in event of a claim.

NOTE: Sorry, we will not accept returns or replacements for items that have been cosmetically damaged and not reported Within 48 Hours, as after this time it is questionable whether items actually arrived damaged.

Should the purchaser be unable to accept delivery for any reason we have reserve the right to charge storage and re-delivery costs as charged to us by our Carriers. 

Customer Service

Terms & Conditions of Trading

All sales made by us are subject to these standard terms & conditions, except where agreed otherwise in writing. We do endeavour to offer the best possible service so if you have a problem with a product or our service, please contact us immediately so that we can try to rectify it as soon as possible !

DEFINITIONS : "Our", "Us" and “We”  refers to the seller (vendor) i,e Componayblue ltd. (Trading as Towel Radiator), whose trading style appears on your order and invoice. "You" and "Your" refers to the original company, organization or individual who purchases goods directly from us. "Reseller" refers to any person or company who purchases items for resale onto a third party. "Consumer" refers to any person who is acting for purposes which are outside his trade, business or profession. In all cases, for 'he' read 'he or she".

YOUR RIGHTS. You and We are protected by statutory (legal) rights, according to the laws of England and Wales or any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply. Any order placed with us is subject to acceptance.

  1. PRICE : All prices quoted include carriage and VAT which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion.
  2. ONLINE ORDERING : Where an order is placed online (through our web site or other electronic means) the order confirmations issued or the charging of your credit/debit card do not indicate or confirm acceptance of your order by us. An email will be eletronically generated when you make the purchase, in case you do not receive the email, please call our order processing department on 0044 121 288 3936
  3.  PAYMENT : We accept payment by cheque, postal order, banker's draft, and most credit/debit cards. If a credit facility is offered, payment must reach us within 30 days of invoice (except where agreed otherwise in writing). Official orders from government/educational and other official bodies are welcome, subject to acceptance.

4. TITLE : All goods remain our property until such a time as they have been paid for in full, as per all invoices issued by us for those goods. Goods supplied may not be resold by you until they have been paid for in full, unless the new purchaser is made aware that title remains with us until we have been paid in full.

 

5. YOUR RIGHT TO CANCEL : Consumers ordering by email/web/phone/fax/post may cancel an order which is unwanted within seven working days of receipt only in accordance with your statutory rights. Collection/delivery charges will apply and needs to be paid before collection made by us and you must retain all goods complete, in their original condition and having taken reasonable care of them.

6. WARRANTIES & SUPPORT : All goods sold by us are covered by a 'return to base' (RTB) warranty of between 1 year for Accessories, 5 years for any type of ladder type of radiators 25 years for the Reina Stainless steel. For any warranty claim, you must have your original invoice showing the product's serial number. Any extended warranty offered by a manufacturer beyond the 12 months does not form part of your contract with us, though we may offer to handle it on the manufacturer's behalf. Do not attempt to repair, modify or open any product unless specifically advised by us to do so as this may invalidate the warranty.

Privacy policy for members

towel-radiator.com is fully committed to ensuring that your privacy and personal information is protected at all times.

Your information is protected under the Data Protection Act.

Your information will not be given or sold to a third party.
We do not store credit card details nor do we share customer details with any 3rd parties

Your contact details will only be used to contact you to ensure that orders have been placed by you and that orders have been received. We will also contact to notify of delays or complication about your order or delivery and or for administration.

If you leave our website to visit links or servers promoted on our website we are unable to except responsibility once you have left our website.

 Note: If the item has already been dispatched and cancel your order, then a £20 change of mind fee will be payable plus £10 admin fee (plus 10 for each additional item) and the cost of any delivery upgrades will not be ade.